So you bought it and… it’s not quite what you’d had in mind? That’s alright! You have 365 days to return your purchase for a full refund, as long as the product is in unused and resalable condition. It's important to us that you're happy with your Koala Service purchase. If you're not totally satisfied, or simply just change your mind, you can return your products within 365 days. We will give you a full refund of the price of the goods that are returned with proof of purchase and, if possible, the packaging. We will refund you by the same method as your original payment for products. You can return any product, even if you assembled it, as long as it's in unused and resaleable condition. If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card.